E-file User

Page's last update : 7 August 2024

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First Connection

The instructions below will explain you how to access the e-file

Step 1:

As soon as your E-file administrator has created an account for you you will receive a mail from infoechg@bourse.lu:

You need to go to the link in order to create your password

e-file password policy

(Figure 42)

The password you will have to provide must follow the rules below:

• At least one upper and one lower case letter
• At least one number
• At least one special character from this list: ! # $ % & ( ) * + , . /: ; < = > ? ^ _ @ { | } [ ] ~
• At least 8 characters and at most 20

Please note that :

The validity of your password is not limited in time.

Our system blocks the user after 3 incorrect attempts and it is the e-file administrator who has to unblock the account.

Passwords are encrypted in our database and we do not keep them. You may re-use them.

Alert notifications

Please be informed that you can receive alert notifications by email triggered by specific events.

Example : Court orders sent by the Luxembourgish judicial police (=> CSSF - Circular 13/566)

If you want to be notified by email each time the Luxembourgish judicial police sends you court orders, you have to follow the steps below.

You can find a video tutorial here which summarize the below process

Step 1  : Connect to e-file with your user credentials : https://www.e-file.lu/e-file/

Step 2  : Select Update my profile

Step 3  : Select Customize your notifications.

Step 4  : Select group.

Step 5  : Select the Alert type.

The changes are automatically saved upon click. No further validation is required.

Optional Step 6  : Receive only your alerts and not the group's ones.

Ticking also the group box, the sends from other users of the same reports group will be ignored.

e-file FAQ - User profile's section

Page's last update : 03/09/2024

Initial Setup

How can I get credentials ?

1. Ask your local e-file administrator to create an account for you

2. As soon as it is done, you will receive an e-mail from infoechg@bourse.lu, click the link to create your password

I forget my password

Use the 'Forgotten password' button on the home page

My data is not up to date

Follow the onboarding page

Submitting a report

I want to send a 'ready to send' report

You can send it through the transmission module.

I want to create a report

Some reports can be filled and sent via an e-file form, see the Report Generation module.

I have lots of reports to send

We offer an automated solution called the Sending Service.
Talk to your local e-file administrator or IT team.

Being informed / Monitoring

I want to know my sends' status

The Transmission Monitoring module is designed for.

I want to receive notifications by e-mail

You can find a video tutorial here which summarise the below process

Step 1  : Connect to e-file with your user credentials : https://www.e-file.lu/e-file/

Step 2  : Select Update my profile

Step 3  : Select Customize your notifications.

Step 4  : Select the relevant group.

Step 5  : Select the Alert type.

The changes are automatically saved upon click. No further validation is required.

Optional Step 6  : Receive only your alerts and not the whole group's ones.

Ticking also the group box, the sends from other users of the same reports' group will be ignored.