Difference between revisions of "Welcome to e-file and Fundsquare FAQ"

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<div style="text-align: right; direction: ltr; margin-left: 1em;">[[Welcome_to_e-file_and_Fundsquare_FAQ|Home page ]][[File:Home.png|Return homepage|link=Welcome_to_e-file_and_Fundsquare_FAQ]]</div>
__NOTOC__
<small>''Page's last update : {{REVISIONDAY2}} {{CURRENTMONTHABBREV}} {{REVISIONYEAR}}''</small>


e-file is a communication platform for the transmission of data, documents and regulatory and statistical reports between financial institutions and the Luxembourg authorities.<br>
e-file.lu is a joint initiative of the Luxembourg Stock Exchange and its subsidiary Fundsquare.<br>
These pages have been created to allow you to quickly get an overview of e-file services as well as answers on frequently asked questions.<br>
To facilitate and optimize your search, we offer <b>different inter-related access points:</b>


<div style="text-align: center;">
<inputbox>
type=fulltext
width=30
break=no
placeholder=Look for a keyword ?
</inputbox>


{| border="1" cellspacing="2" cellpadding="10"
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|[[Transmission_Module#Teamviewer|'''Teamviewer''']]
[[File:Teamviewer.png|40 px|link= Transmission_Module#Teamviewer]]
| <div style="text-align: left"> [http://www.e-file.lu/download/TeamViewerQS.exe (-) Get remote assistance - '''Windows''' compatible executable]
[http://www.e-file.lu/download/TeamViewerQS.zip (-) Get remote assistance - '''MAC''' compatible executable]


|-
 
|[[ProductCoverage|'''Product Coverage''']]
<div style="width:35%; text-align: right;">
[[File:RepIcon.png|40 px|link= ProductCoverage]]
<big>'''Search by role :'''</big>
|[[ProductCoverage|<div style="text-align: left">
- All reporting types that can be used with e-file]]
</div>
</div>
|-
 
|[[Our services|'''Our services''']]
<div style="width:50%;  margin: auto; text-align: center;">
[[File:Efl2.png|70 px|link=Our services]]
 
|[[our services|<div style="text-align: left">
[[E-file_User|<span style="display: inline-block;
- Transmission Module
background-color: #009ACE;
- Report Generation
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
- Transmission follow up<br>
width: 20%;  height:10vh; 
- Document Management
border: none;  border-style: outset;  border-radius: 10px; 
- UCITS crossborder notifications<br>
padding: 0.5%;">
- Registration and distribution matrix
<br /><big>User</big><br /></span>]]
- Static data management<br>
[[E-file_Administration|<span style="display: inline-block;
- Fund Life Cycle]]
background-color: #009ACE;
[[FATCA Manual|<div style="text-align: left"> <span style="background:yellow"> '''NEW:'''</span> - '''FATCA Manual update 16/01/2020''']]</div>
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
[[CRS Manual|<div style="text-align: left"> <span style="background:yellow"> '''NEW:'''</span> - '''CRS Manual update 16/01/2020''']]</div>
width: 20%;  height: 10vh; 
[[E-file_Static_Data_Management|<div style="text-align: left"> <span style="background:yellow"> '''NEW:'''</span> - '''E-file Static Data Management update 01/04/2020''']]</div>
border: none;  border-style: outset;  border-radius: 10px; 
padding: 0.5%;  margin-left: 5%; margin-right: 5%;">
<br /><big>Administrator</big><br /></span>]]
[[Sending_Service_home|<span style="display: inline-block;
background-color: #009ACE;
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw; vertical-align: bottom;
width: 20%;  height: 10vh; 
border: none;  border-style: outset;  border-radius: 10px; 
padding: 0.5%;">
<br /><big>Sending service</big><br /><big>manager</big></span>]]
</div>
</div>
|-
 
|'''[[Error_messages_list|Error messages]]'''
 
[[File:4error.jpg|40 px|link=Error_messages_list]]
 
|[[Error messages list|<div style="text-align: left">
<div style="width:35%; text-align: right;">
- Resolution of specific error messages]]</div>
<big>'''Search by tool :'''</big>
|-
|'''[[E-file Administration|e-file  <br /> Administration module]]'''
[[File:2Iad.png|40 px|link=E-file Administration]]
|
[[E-file_Administration#Create_a_new_e-file_user|<div style="text-align: left">- Create a new e-file user]]</div>
[[E-file_Administration#Assign_groups_and_profiles_to_users|<div style="text-align: left">- Assign groups and profiles to users]]</div>
[[E-file_Administration#LUXTRUST_certificate_purchase_order|<div style="text-align: left">- LUXTRUST certificate purchase order]]</div>
[[E-file_Administration#Activation_of_your_LUXTRUST_certificate|<div style="text-align: left">- Activation of your LUXTRUST certificate]]</div>
[[E-file_Administration#Deploying_the_keystore|<div style="text-align: left">- Deploying the keystore]]</div>
[[E-file_Administration#Registration_of_your_LUXTRUST_certificate_with_the_CSSF|<div style="text-align: left">- Registration of your LUXTRUST certificate with the CSSF]]</div>
[[E-file_Administration#Forgot_your_e-file_administrator_password.3F|<div style="text-align: left">- Forgot your e-file administrator password?]]</div>
[[E-file_Administration#e-file_password_policy|<div style="text-align: left">- Password policy]]</div>
[[E-file_Administration#Alert_notifications|<div style="text-align: left">- Alert notifications]]</div> 
|-
|'''[[E-file USER|e-file  <br /> E-file User]]'''
|
[[E-file_User#First_Connection|<div style="text-align: left">- First Connection]]</div>
[[E-file_User#e-file_password_policy|<div style="text-align: left">- Password Policy]]</div>
[[E-file_User#Alert_notifications|<div style="text-align: left">- Alert Notification]]</div>
[[E-file_User#Transmisson_Module|<div style="text-align: left">- Transmission Module]]</div>
[[E-file_User#Configuration_of_keystore|<div style="text-align: left">- Configuration of keystore]]</div>
|- 
|'''[[Sending Service|Sending Service]]'''
[[File:Folder.png|40 px|link=Sending Service]]
|
[[Sending Service#Operating_principle|<div style="text-align: left">- Operating principle]]</div>
[[Sending_Service#Installation_.2F_update_with_Sending_Service_Installer|<div style="text-align: left">- Installation or update with Sending Service Installer]]</div>
[[Sending Service#Manual installation with Command Prompt|<div style="text-align: left">- Manual installation with Command Prompt]]</div>
[[Sending Service#Configuration of the properties file|<div style="text-align: left">- Configuration of the properties file]]</div>
[[Sending Service#Listener list|<div style="text-align: left">- LISTENER LIST]]</div>
[[Sending Service#Functional testing and test environment|<div style="text-align: left">- Functional testing and test environment]]</div>
[[Sending Service#Sending progress and follow up|<div style="text-align: left">- Sending progress and follow-up]]</div>
[[Sending Service#Automating process for KIID packages | <div style="text-align: left">- Automating process for KIID packages]]</div>
[[Sending Service#Common Problems|<div style="text-align: left">- Common problems]]</div>
[[Sending Service#Certificate Update|<div style="text-align: left">- Certificate Update]]</div>
|-
|'''[[Communications_EN|Last communications]]'''
[[File:LastInfo.png|50 px|link=Communications_EN]]
|[[Communications EN|<div style="text-align: left">
- Retrieve our last communications]]
</div>
</div>
|-
 
|'''[[How to contact us|How to contact us]]'''
<div style="width:50%;  margin: auto; text-align: center;">
[[File:Contact us.jpg|80 px|link=How to contact us]]
 
|[[How to contact us|<div style="text-align: left">
[[ProductCoverage|<span style="display: inline-block;
- How to contact us]]
background-color: #79BCE8;
</div>
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
|-
width: 20%;  height: 10vh; 
border: none;  border-style: outset;  border-radius: 10px; 
padding: 0.5%;">
<br/><big>List of </big><br/><big>reports</big></span>]]
<span style="display: inline-block;
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw; vertical-align: bottom;
width: 20%;  height: 11vh;  overflow: hidden;
border: none;  border-style: outset;  border-radius: 10px;
margin-left: 5.5%; margin-right: 5.5%;
">
[[File: ModulesIcon.png|text-bottom|150px|link=E-file_Modules]]</span>
<span style="display: inline-block;
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw; vertical-align: bottom;
width: 20%;  height: 11vh;  overflow: hidden;
border: none; 
">
[[File:ErrorIcon.png|text-bottom|150px|link=Error_messages_list]]</span>
 
 




<big>You have not found your answer : </big>
[[How to contact us|<span style="display: inline-block;
background-color: #009ACE;
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
width: 20%;  height:auto; 
border: none;  border-style: outset;  border-radius: 10px; 
padding: 0.5%;">
Contact us</span>]]


</div>
</div>
|}
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[[Category: FAQ e-file]]

Latest revision as of 11:59, 15 October 2024

Page's last update : 15 Nov 2024



Search by role :


User
Administrator
Sending service
manager


Search by tool :


List of
reports ModulesIcon.png ErrorIcon.png



You have not found your answer : Contact us

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