How to contact us

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Technical Contacts

The SDI team (Service Deployment and Installation) stays at your disposal to assist you or answer any technical questions concerning the use of the different Finesti/e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.

Help Desk e-file / Finesti

Tel : (+352) 47 79 36 211

e-mail : sdi@bourse.lu

Functional contacts

The CRM team (Customer relationship management) is at your disposal for any business request.

CRM e-file / Finesti

Tel : (+352) 47 79 36 330

Fax : (+352) 26 26 51 69

e-mail : info@finesti.com

Linked web sites

• www.e-file.lu
• www.finesti.com
• www.bourse.lu

How to describe a problem

The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :

• Explain the situation as precisely as possible
• Join to your request some screen shots reflecting the error messages encountered
• Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
• In case of a java problem, we ask you as far as you can to complete your request with the java console logs.