How to contact us

Technical support

The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.

Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.

Client Support & Operations Desk

Phone +352 28 370 211

cso.desk@fundsquare.net

Linked web sites

• e-file

• e-file version 1 (previous site)

• www.fundsquare.net

• www.bourse.lu

How to describe a problem

The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :

• Explain the situation as precisely as possible
• Join to your request some screen shots reflecting the error messages encountered
• Ensure you send as much information as possible
• In case of a java problem, we would like to ask you to complete your request with the java console logs