E-file Administration
Forgot your e-file user password?
If you forgot your e-file user password, please contact your e-file administrator who will reset your password.
Forgot your e-file administrator password?
For security reasons, we are not allowed to reset administrator passwords without following a specific procedure.
Your request must be sent by email and paper mail, the latter can be replaced by a fax to speed up the process => Fax sending to 28 370 491
The request must be submitted on letterhead of your company with the following information
- administrator's login adminTGS impacted
- Email address which should be linked to the latter
- A brief explanation of the reason why you need to change it
- Send your emeil to helpdesk@fundsquare.net
The email must come from the administrator stated above and include all information specified in the fax.
Once we receive your request, and after our validation checks will be carried out, we will call you to give you a new temporary password.
IMPORTANT NOTE: The latter will have to be changed within a maximum of 7 days.
If you have further questions do not hesitate to contact us at:
- Helpdesk
- Phone +352 28 370 211
e-file administrator functions (e-file v1)
The administrator's user account has specific rights in e-file.lu allowing him to manage user accounts:
- Password management
- Locking/ unlocking user accounts
- Creating new user accounts and / or adding new profiles to an existing one
- Management and renewal of your company's Luxtrust certificates
Videos for e-file administrators (e-file v1)
Creation of an e-file user (e-file v1)
Adding a group to a user (e-file v1)
New e-file profiles (e-file v2)
General information
NEW: In regards of the incoming e-file v1 migration to the e-file v2 in spring 2017 the profiles have already changed. Please find below the new profiles in comparison to the old ones.
Description of each profile
Administrator / Administrateur
The Administrator profile allows the e-file administrator to order and activate LuxTrust certificate(s), manage user accounts, groups, user profiles, lock and un lock user account.
Guest / Visitor
- The Guest can consult the information or documents of his affected group(s).
- He can access the follow up tools and open the documents linked to the group(s).
- The Guest cannot submit reports or documents via e-file.
Manager / Responsable
- The Manager can consult the information or documents of his affected group(s).
- He can access the follow up tools and open the documents linked to the group(s).
- The Manager can submit reports linked to his group(s) via e-file.
Operator / Opérateur
- The Operator can consult the information or documents of his affected group(s).
- He can access the follow up tools and open the documents linked to the group(s).
- The Operator submit reports linked to his group(s) to validation by a Validator.
Validator / Valideur
- The Validator can consult the information or documents of his affected group(s).
- He can access the follow up tools and open the documents linked to the group(s).
- He validates or rejects reports awaiting for validation linked to his group(s).
Who has been impacted
- The existing users with an old profile have been automatically affected to the corresponding new profile, as per above table.
In order to preserve transmission functionnality, the profile of some users has been moved from Adminsitrator to Manager profile.