Error messages list

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Introduction

This section of our FAQ references the main error messages that could appear while using e-file.
Once the message identified within the below list, simply click corresponding images to reach the appropriate resolution procedure.

If this does not solve the problem, you will find additional information in the general FAQ ordered by categories.

You also can contact our technical team that will be pleased to help you and answer your questions.

Problems related to the encryption module

First use warnings

Workstation security

IE configuration

Reporter is blocked

Error creating thumbnail: Image type not supported

Write rights

center|Write rights|link=Encryption_Module#Write_rights

Fundsquare Station

e-file V2 - Messages in the detailed view on KIIDs report

In order to anticipate and ease the annual KIID update for your Funds. Please generate the detailed view on KIID the as follows at e-file –DASHBOARD Level:
3_24 – Follow up: Detailed view on KIID

This dashboard is the central hub for the various information flows, it shows:

• share class information and status at Fundsquare level
• share class information and status (for LU funds) at the CSSF level
• KIID reference date, document link and status by filing country and language (Published – Y/N)
• Registration matrix and distribution matrix status by filing country
• Filing status (pending (P) – orange, selected (S) – blue, transmitted (date of package) – green) by filing country and language
  

1. Generate the report as follows:
   
   
2. Analyze the reports as follows:
   
   
3. Look up the suggested actions of Fundsquare to solve the warnings and errors you may find as message in the report.
   

Acces by error message	Provides quick access to the appropriate resolution method by selecting a specific error message.
Encryption Module	Describes the operating mode of the encryption module, provides the main prerequisites as well as the most common technical problems.
Fundsquare Station	Describes the Fundsquare station main services and the different prerequisites to its installation.
PDF	Describes the differents Prerequisites for the use of our PDFs on the websites www.e-file.lu, www.fundsquare.net, www.bourse.lu.
Sending Service	Explains the working principle of the Sending Service and details the most frequent errors.
E-file V2	Introduction of the various modules offered by our project E​​-file V2.
FATCA Reporting	Useful information for the FATCA reporting within our solution e-file V2.
CRS Reporting	Useful information for the CRS reporting within our solution e-file V2.
Accès aux vidéos interactives	Visually describes the main operations to be performed by users and administrators.
Last communications	Retrieve the last communications that we have tranmised

e-file V2 - Document upload by FTP

Fundsquare S.A. is accepting documents such as KIIDs, Prospectus... by various transmission modes. You can either manually upload them, or provide them by FTP. In case of an FTP transmission, the system will generate after successful acceptance of your ZIP a acknowledge receipt file for the transmission.

The file either confirms successful intregrate of your documents or highlight "indexation errors". Depending on the different indexation error we identify, we propose different ways for their resolution. The below table will list the error message, the detailed description of the error and how the error can be resolved.

Error Message	Error Message Description	Resolution Proposal
unrecognized instrument	You are trying to upload a file with reference to an instrument that the system cannot identify in Fundsquare's Database.	Please use the FFS ([1]) and have the instrument created should an ISIN number be available, or index the document manually by visiting the indexation error screen of e-file V2.
document type non recognized	You are trying to upload a file with reference to a document type that is unknown to Fundsquare.	Please review the document type name and have it corrected. In most cases this is due to a typo in the file name and as you are not respecting the agreed naming convention.
country code non recognized	You are trying to upload a file with reference to a country code that is unknown to Fundsquare.	The naming convention expects that the ISO 3166-1 alpha-2 convention is applied. Further details can be found here: [2]
language code non recognized	You are trying to upload a file with reference to a language code that is unknown to Fundsquare.	The naming convention expects that the ISO 639-1 convention is applied. Further details can be found here: [3]