Difference between revisions of "How to contact us"
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<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div> | <div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
:The ''' | :The '''e-File support Team''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | ||
:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''. | :Feel free to contact us directly by '''phone''' or '''sending an e-mail'''. | ||
<div style="text-align:center;"> | <div style="text-align:center;"> | ||
:'''<u> | :'''<u>e-File Support Team</u>''' | ||
:Phone +352 28 370 '''211''' | :Phone +352 28 370 '''211''' | ||
:'''[mailto: | :'''[mailto:e-file.support@fefundinfo.com e-file.support@fefundinfo.com]''' | ||
</div> | </div> | ||
Latest revision as of 07:50, 27 January 2025
Page's last update : 27 Feb 2025
Contact us
How can I contact the support team ?
- The e-File support Team team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
- Feel free to contact us directly by phone or sending an e-mail.
How to describe a problem ?
- An e-mail is a good way to get quick help with solving a problem.
- Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- In case of a sending service problem, please send us the .err file and the logs files