Difference between revisions of "How to contact us"
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::* '''Explain''' the situation as '''precisely''' as possible | ::* '''Explain''' the situation as '''precisely''' as possible | ||
::* '''Join''' to your request some '''screen shots''' reflecting the error messages encountered | ::* '''Join''' to your request some '''screen shots''' reflecting the error messages encountered | ||
::* Ensure you '''send as much information as possible''' | ::* Ensure you '''send as much information as possible''' | ||
::* In case of a '''java problem''', we ask you | ::* In case of a '''java problem''', we would like to ask you to <b>[[Category access#consJava|complete your request with the java console logs]]</b> | ||
[[Category: FAQ e-file]] | [[Category: FAQ e-file]] | ||
Revision as of 20:23, 22 April 2017
Technical support
The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Helpdesk
- Phone +332 2 379 211
Business support
The Client Service Management Team team is at your disposal for any business request.
- Client Service Management Team
- Phone +352 28 370 330
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs