Difference between revisions of "How to contact us"
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:::::*[http://www.e-file.lu www.e-file.lu] | :::::*[http://www.e-file.lu www.e-file.lu] | ||
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Revision as of 12:35, 6 March 2017
Technical Contacts
The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / Finesti / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Help Desk e-file / Bourse / Finesti / Fundsquare
- Tel : (+352) 28 370 211
- e-mail : helpdesk@fundsquare.net
- Help Desk e-file / Bourse / Finesti / Fundsquare
Functional contacts
The Client Service team is at your disposal for any business request.
- CSM e-file / Bourse / Finesti / Fundsquare
- Tel : (+352) 28 370 330
- Fax : (+352) 26 26 51 69
- e-mail : clientservice@fundsquare.net
- CSM e-file / Bourse / Finesti / Fundsquare
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
- In case of a java problem, we ask you as far as you can to complete your request with the java console logs.