Difference between revisions of "How to contact us"
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<b>The e-mail is a good way to get rapid assistance </b> to a specific problem. <br> | <b>The e-mail is a good way to get rapid assistance </b> to a specific problem. <br> | ||
Therefore we invite you to : | |||
* '''Explain''' the situation as '''precisely''' as possible | * '''Explain''' the situation as '''precisely''' as possible : what do you want to do ? which module are you using ? what are you doing when the problem occurs ? | ||
* '''Join''' to your request some '''screen shots''' | * '''Join''' to your request some '''screen shots''' showing the error messages encountered | ||
* Ensure you '''send as much information as possible''' | * Ensure you '''send as much information as possible''' | ||
* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab|complete your request with the java console logs]]</b> | * In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab|complete your request with the java console logs]]</b> | ||
[[Category: FAQ e-file]] | [[Category: FAQ e-file]] | ||
Revision as of 09:52, 3 September 2018
Technical support
The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
Client Support & Operations Desk
Phone +352 28 370 211
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs