Difference between revisions of "How to contact us"
Jump to navigation
Jump to search
| Line 1: | Line 1: | ||
== Technical support == | == Technical support == | ||
The '''Helpdesk''' team stays | The '''Helpdesk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | ||
Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | ||
| Line 12: | Line 12: | ||
:::::'''[mailto:helpdesk@fundsquare.net helpdesk@fundsquare.net]''' | :::::'''[mailto:helpdesk@fundsquare.net helpdesk@fundsquare.net]''' | ||
== Linked web sites == | == Linked web sites == | ||
Revision as of 07:40, 10 April 2018
Technical support
The Helpdesk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Helpdesk
- Phone +352 28 370 211
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs