Error messages list

Home page

Français

Introduction

This section of our FAQ references the main error messages that could appear while using e-file.
Once the message identified within the below list, simply click corresponding images to reach the appropriate resolution procedure.

If this does not solve the problem, you will find additional information in the general FAQ ordered by categories.

You also can contact our technical team that will be pleased to help you and answer your questions.

Problems related to the Transmission Module

Waiting files to transmit...

Click the picture below in order to access the problem resolution.

Error message: The process takes too much time

Click the picture below in order to access the problem resolution.

First use warnings

Click the pictures below in order to access the problem resolution.

Workstation security

Click the pictures below in order to access the problem resolution.

IE configuration

Click the pictures below in order to access the problem resolution.

Reporter is blocked

Click the pictures below in order to access the problem resolution.

Error creating thumbnail: Image type not supported

Write rights

Click the pictures below in order to access the problem resolution.

e-file V2 - Messages in the detailed view on KIIDs report

The dashboard 3_24 – Follow up: Detailed view on KIID is the central hub for various information flows, it shows:

• share class information and status at Fundsquare level
• share class information and status (for LU funds) at the CSSF level
• KIID reference date, document link and status by filing country and language (Published – Y/N)
• Registration matrix and distribution matrix status by filing country
• Filing status (pending (P) – orange, selected (S) – blue, transmitted (date of package) – green) by filing country and language

In order to anticipate and ease the annual KIID update for your Funds, please generate the 3_24 – Follow up: Detailed view on KIID as follows:

1. Click the Dashboard icon:

2. Select and generate the Dashboard:

3. Analyze the reports as follows:

4. Look up the suggested actions of Fundsquare to solve the warnings and errors you may find as message in the report:

Error/Warning ID	Short Description	Fundsquare's Resolution Proposal
O	OK	No action required.
"blank"	No Status AND KIID	Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
E	Action required, inconsistent data	The system detected an inconsistency between the data of the CSSF and Fundsquare on an active line. This requires an immediate action on the client end to align the information between the CSSF and Fundsquare. A new FFS is required. The FFS can be run out of the dashboard section of e-file.lu V2.
E2	Inactive AND Status = R, D AND KIID	Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
E3	DtRef CSSF < KIID Date	Please amend the reference date of the KIID with the appropriate date as known by the CSSF or re-index the KIID Date in the Document Management Module of e-file V2.
E4	Status = A, N, R, D AND No KIID	No KIID available in the Fundsquare Database. Please provide the required KIID since the fund registration status expects a KIID in our database or amend the registration and distribution status accordingly.
E5	Status = E, A, N AND KIID	Share class not yet registered according to our records. Please amend the registration and distribution Matrix with the appropriate status or relaunch the registration.
E6	Status = D AND Transmitted BUT Not public	Please, launch the Document Management tool of e-file V2 and publish the documents manually or request an automatism your Client Service Manager can potentially activate
E8	For Lux : Active AND KIID available BUT no status in RegMat	Please amend the registration and distribution matrix in E-file v2 with the updated status of share class.
E9	Closed in the CSSF system BUT Status RegMat <> RX, DX	Please amend the correct Status in registration and distribution matrix and/or align the status to de-registered (RX)/no longer distributed (DX)
E10	Unknown in the CSSF system BUT has a status in RegMat	Please contact the CSSF in order to list the instrument in their database and/or update the registration and distribution matrix.
E11	KIID pending BUT Closed in the CSSF system	Please contact the CSSF and ask for update concerning the share class or ask to close the share class to Fundsquare and archive the KIID.
W	Inactive and missing Information in Fundsquare	The line appears inactive at the CSSF and Fundsquare possesses no single information on this line. A warning may not trigger any action on your end, but at least the system announces a discrepancy in the system.
W1	Inactive BUT KIID	Please ask for activation of the concerned share class at Fundsquare / CSSF Level
W7	Status = R AND Transmitted BUT Not public	Please publish the KIID for the given instrument, since the fund is according to its status registered and the KIID has been transmitted to the CSSF, thus should be publically available to investors.
W12	Inactive BUT KIID	Please ask for activation of the concerned share class at Fundsquare / CSSF Level

e-file V2 - Document upload by FTP

Fundsquare S.A. is accepting documents such as KIIDs, Prospectus... by various transmission modes. You can either manually upload them, or provide them by FTP. In case of an FTP transmission, the system will generate after successful acceptance of your ZIP a acknowledge receipt file for the transmission.

The file either confirms successful intregrate of your documents or highlight "indexation errors". Depending on the different indexation error we identify, we propose different ways for their resolution. The below table will list the error message, the detailed description of the error and how the error can be resolved.

Error Message	Error Message Description	Resolution Proposal
unrecognized instrument	You are trying to upload a file with reference to an instrument that the system cannot identify in Fundsquare's Database.	Please use the FFS ([1]) and have the instrument created should an ISIN number be available, or index the document manually by visiting the indexation error screen of e-file V2.
document type non recognized	You are trying to upload a file with reference to a document type that is unknown to Fundsquare.	Please review the document type name and have it corrected. In most cases this is due to a typo in the file name and as you are not respecting the agreed naming convention.
country code non recognized	You are trying to upload a file with reference to a country code that is unknown to Fundsquare.	The naming convention expects that the ISO 3166-1 alpha-2 convention is applied. Further details can be found here: [2]
language code non recognized	You are trying to upload a file with reference to a language code that is unknown to Fundsquare.	The naming convention expects that the ISO 639-1 convention is applied. Further details can be found here: [3]