Difference between revisions of "How to contact us"
Jump to navigation
Jump to search
| Line 1: | Line 1: | ||
== Technical support == | == Technical support == | ||
Revision as of 05:51, 23 April 2017
Technical support
The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Helpdesk
- Phone +332 2 379 211
Business support
The Client Service Management Team team is at your disposal for any business request.
- Client Service Management Team
- Phone +352 28 370 330
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs