Difference between revisions of "Error messages list"

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#Analyze the reports as follows:<br>[[File:DetailedViewKIID_2.png]]<br>
#Analyze the reports as follows:<br>[[File:DetailedViewKIID_2.png]]<br>
#Look up the suggested actions of Fundsquare to solve the warnings and errors you may find as message in the report.<br>
#Look up the suggested actions of Fundsquare to solve the warnings and errors you may find as message in the report.<br>
<div style="text-align: left">
{| border="1" cellspacing="2" cellpadding="10" cellpadding="10"
|-
|  '''Message Type''' || '''Message Description''' || '''Resolution Proposal'''
|-
|  ''empty'' || No Status AND KIID || Please amend the registration and distribution matrix in E-file v2 with the updated status of share class and provide a KIID if deemened necessary.
|-
|  ''E10'' || Unknown in the CSSF system BUT has a status in RegMat || Please review the registration status with the CSSF as the instrument is unknown at the CSSF.
|-
|  ''E11'' || KIID pending BUT Closed in the CSSF system || Please review the registration status with the CSSF since the instrucment is closed at the CSSF or ask for the closure of the instrument at Fundsquare.
|-
|  ''E2'' || Inactive AND Status = R, D AND KIID || The share class is inactive in Fundsquare's Database please have it activated since the instrument is registered, distributed and Fundsquare obtained a KIID or amend the status of the registration and distribution status in Fundsquare's Database by using the registration and distribution matrix tool of e-file V2.
|-}
</div>


== e-file V2 - Document upload by FTP ==
== e-file V2 - Document upload by FTP ==

Revision as of 17:37, 17 January 2017

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Introduction

This section of our FAQ references the main error messages that could appear while using e-file.
Once the message identified within the below list, simply click corresponding images to reach the appropriate resolution procedure.

If this does not solve the problem, you will find additional information in the general FAQ ordered by categories.

You also can contact our technical team that will be pleased to help you and answer your questions.


Problems related to the encryption module

First use warnings

First use warnings
First use warnings


Workstation security

Configure the workstation security


Configure the workstation security


IE configuration

IE - Fakepath problem


Reporter is blocked

Error creating thumbnail: Image type not supported


Write rights

Write rights


Write rights


center|Write rights|link=Encryption_Module#Write_rights

Fundsquare Station

PDF download


PDF download
PDF download


PDF download
PDF download


e-file V2 - Messages in the detailed view on KIIDs report

In order to anticipate and ease the annual KIID update for your Funds. Please generate the detailed view on KIID the as follows at e-file –DASHBOARD Level:
3_24 – Follow up: Detailed view on KIID

This dashboard is the central hub for the various information flows, it shows:

  • share class information and status at Fundsquare level
  • share class information and status (for LU funds) at the CSSF level
  • KIID reference date, document link and status by filing country and language (Published – Y/N)
  • Registration matrix and distribution matrix status by filing country
  • Filing status (pending (P) – orange, selected (S) – blue, transmitted (date of package) – green) by filing country and language
  1. Generate the report as follows:
    DetailedViewKIID 1.png
  2. Analyze the reports as follows:
    DetailedViewKIID 2.png
  3. Look up the suggested actions of Fundsquare to solve the warnings and errors you may find as message in the report.

e-file V2 - Document upload by FTP

Fundsquare S.A. is accepting documents such as KIIDs, Prospectus... by various transmission modes. You can either manually upload them, or provide them by FTP. In case of an FTP transmission, the system will generate after successful acceptance of your ZIP a acknowledge receipt file for the transmission.

The file either confirms successful intregrate of your documents or highlight "indexation errors". Depending on the different indexation error we identify, we propose different ways for their resolution. The below table will list the error message, the detailed description of the error and how the error can be resolved.

Message Type Message Description Resolution Proposal
empty No Status AND KIID Please amend the registration and distribution matrix in E-file v2 with the updated status of share class and provide a KIID if deemened necessary.
E10 Unknown in the CSSF system BUT has a status in RegMat Please review the registration status with the CSSF as the instrument is unknown at the CSSF.
E11 KIID pending BUT Closed in the CSSF system Please review the registration status with the CSSF since the instrucment is closed at the CSSF or ask for the closure of the instrument at Fundsquare.
E2 Inactive AND Status = R, D AND KIID The share class is inactive in Fundsquare's Database please have it activated since the instrument is registered, distributed and Fundsquare obtained a KIID or amend the status of the registration and distribution status in Fundsquare's Database by using the registration and distribution matrix tool of e-file V2.
Error Message Error Message Description Resolution Proposal
unrecognized instrument You are trying to upload a file with reference to an instrument that the system cannot identify in Fundsquare's Database. Please use the FFS ([1]) and have the instrument created should an ISIN number be available, or index the document manually by visiting the indexation error screen of e-file V2.
document type non recognized You are trying to upload a file with reference to a document type that is unknown to Fundsquare. Please review the document type name and have it corrected. In most cases this is due to a typo in the file name and as you are not respecting the agreed naming convention.
country code non recognized You are trying to upload a file with reference to a country code that is unknown to Fundsquare. The naming convention expects that the ISO 3166-1 alpha-2 convention is applied. Further details can be found here: [2]
language code non recognized You are trying to upload a file with reference to a language code that is unknown to Fundsquare. The naming convention expects that the ISO 639-1 convention is applied. Further details can be found here: [3]