Difference between revisions of "How to contact us"
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<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div> | <div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
:The '''e-File support | :The '''e-File support ''' team is available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different e-file services. | ||
:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''. | :Feel free to contact us directly by '''phone''' or '''sending an e-mail'''. | ||
Latest revision as of 09:55, 6 February 2025
Page's last update : 06 Mar 2025
Contact us
How can I contact the support team ?
- The e-File support team is available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different e-file services.
- Feel free to contact us directly by phone or sending an e-mail.
How to describe a problem ?
- An e-mail is a good way to get quick help with solving a problem.
- Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- In case of a sending service problem, please send us the .err file and the logs files