Difference between revisions of "How to contact us"
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The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | = Contact us = | ||
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<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div> | |||
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:The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | |||
Feel free to contact us directly by '''phone''' or '''sending an e-mail''' | :Feel free to contact us directly by '''phone''' or '''sending an e-mail'''. | ||
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:'''<u>Client Support & Operations Desk</u>''' | |||
:Phone +352 28 370 '''211''' | |||
''' | :'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | ||
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<div style="font-weight:bold;line-height:2.5;">How to describe a problem ?</div> | |||
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:An e-mail is a good way to get quick help with solving a problem.<br> | |||
:Therefore we invite you to : | |||
::* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? '' | |||
::* '''Join''' to your request some '''screen shots''' showing the error messages encountered | |||
::* In case of a '''sending service problem''', please send us the ''.err'' file and the logs files | |||
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= Linked web sites = | = Linked web sites = | ||
Latest revision as of 14:13, 26 September 2024
Page's last update : 26 Sep 2024
Contact us
How can I contact the support team ?
- The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
- Feel free to contact us directly by phone or sending an e-mail.
How to describe a problem ?
- An e-mail is a good way to get quick help with solving a problem.
- Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- In case of a sending service problem, please send us the .err file and the logs files