Difference between revisions of "How to contact us"
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<small>''Page's last update : {{REVISIONDAY2}} {{CURRENTMONTHABBREV}} {{REVISIONYEAR}}''</small> | |||
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= Contact us = | |||
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:50%; overflow:visible; > | |||
<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div> | |||
<div class="mw-collapsible-content"> | |||
:The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | |||
:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''. | |||
'''<u>Client Support & Operations Desk</u>''' | <div style="text-align:center;"> | ||
:'''<u>Client Support & Operations Desk</u>''' | |||
Phone +352 28 370 '''211''' | :Phone +352 28 370 '''211''' | ||
'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | :'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | ||
< | </div> | ||
</div> | |||
</div> | |||
< | <div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:50%; overflow:visible; > | ||
Therefore we invite you to : | <div style="font-weight:bold;line-height:2.5;">How to describe a problem ?</div> | ||
<div class="mw-collapsible-content"> | |||
:An e-mail is a good way to get quick help with solving a problem.<br> | |||
:Therefore we invite you to : | |||
* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? '' | ::* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? '' | ||
* '''Join''' to your request some '''screen shots''' showing the error messages encountered | ::* '''Join''' to your request some '''screen shots''' showing the error messages encountered | ||
::* In case of a '''sending service problem''', please send us the ''.err'' file and the logs files | |||
* In case of a '''sending service problem''', please send us the ''.err | |||
</div> | |||
</div> | |||
< | |||
= Linked web sites = | = Linked web sites = | ||
<span class="plainlinks">[https://www.e-file.lu<span style="display: inline-block; | |||
background-color: #009ACE; | |||
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw; | |||
width: 8%; height: auto; | |||
border: none; border-style: outset; border-radius: 10px; | |||
padding: 0.5%; margin: 1%;">e-file</span>]</span> | |||
<span class="plainlinks">[https://www.fundsquare.net<span style="display: inline-block; | |||
background-color: #009ACE; | |||
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw; | |||
width: 8%; height: auto; | |||
border: none; border-style: outset; border-radius: 10px; | |||
padding: 0.5%; margin: 1%;">fundsquare.net</span>]</span> | |||
Latest revision as of 14:13, 26 September 2024
Page's last update : 26 Nov 2024
Contact us
How can I contact the support team ?
- The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
- Feel free to contact us directly by phone or sending an e-mail.
How to describe a problem ?
- An e-mail is a good way to get quick help with solving a problem.
- Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- In case of a sending service problem, please send us the .err file and the logs files