Difference between revisions of "How to contact us"

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<div style="text-align: right; direction: ltr; margin-left: 1em;">[[Comment nous contacter|French]] [[File:french.jpg|Accéder à la partie française|link=Comment nous contacter]]</div>
<small>''Page's last update : {{REVISIONDAY2}} {{CURRENTMONTHABBREV}} {{REVISIONYEAR}}''</small>


== Technical support ==
__NOTOC__


The '''Helpdesk''' team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.


Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay.
= Contact us =
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:50%; overflow:visible; >
<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div>
<div class="mw-collapsible-content">
:The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.  


:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''.


<div style="text-align:center;">
:'''<u>Client Support & Operations Desk</u>'''


:::::'''<u>Helpdesk</u>'''
:Phone +352 28 370 '''211'''


:::::Phone +332 2 379 '''211'''
:'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]'''


:::::'''[mailto:helpdesk@fundsquare.net helpdesk@fundsquare.net]'''
</div>
</div>
</div>




<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:50%; overflow:visible; >
<div style="font-weight:bold;line-height:2.5;">How to describe a problem ?</div>
<div class="mw-collapsible-content">
:An e-mail is a good way to get quick help with solving a problem.<br>
:Therefore we invite you to :


== Business support ==
::* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? ''
::* '''Join''' to your request some '''screen shots''' showing the error messages encountered
::* In case of a '''sending service problem''', please send us the ''.err'' file and the logs files


The '''Client Service Management Team''' team is at your disposal for any business request.
</div>
</div>


= Linked web sites =


:::::'''<u>Client Service Management Team</u>'''
<span class="plainlinks">[https://www.e-file.lu<span style="display: inline-block;
 
background-color: #009ACE;
:::::Phone +352 28 370 '''330'''
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
 
width: 8%;  height: auto; 
:::::'''[mailto:clientservice@fundsquare.net clientservice@fundsquare.net]'''
border: none;  border-style: outset;  border-radius: 10px; 
 
padding: 0.5%;  margin: 1%;">e-file</span>]</span>
 
<span class="plainlinks">[https://www.fundsquare.net<span style="display: inline-block;
== Linked web sites ==
background-color: #009ACE;
 
color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
 
width: 8%;  height: auto; 
:::::*[http://www.e-file.lu e-file v1]
border: none;  border-style: outset;  border-radius: 10px; 
:::::*[http://www.e-file.lu/e-file e-file v2]
padding: 0.5%;  margin: 1%;">fundsquare.net</span>]</span>
:::::*[http://www.fundsquare.net www.fundsquare.net]
:::::*[http://www.bourse.lu www.bourse.lu]
 
 
<span id="recommandations"> </span>
 
== How to describe a problem ==
 
<b>The e-mail is a good way to get rapid assistance </b> to a specific problem. <br>
We therefore invite you to :  
 
::* '''Explain''' the situation as '''precisely''' as possible
::* '''Join''' to your request some '''screen shots''' reflecting the error messages encountered
::* Ensure you '''send as much information as possible'''. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
::* In case of a '''java problem''', we ask you as far as you can to <b>[[Category access#consJava|complete your request with the java console logs.]]</b>
 
 
 
[[Category: FAQ e-file]]

Latest revision as of 14:13, 26 September 2024

Page's last update : 26 Sep 2024



Contact us

How can I contact the support team ?
The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail.
Client Support & Operations Desk
Phone +352 28 370 211
cso.desk@fundsquare.net


How to describe a problem ?
An e-mail is a good way to get quick help with solving a problem.
Therefore we invite you to :
  • Explain the situation as precisely as possible : what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ?
  • Join to your request some screen shots showing the error messages encountered
  • In case of a sending service problem, please send us the .err file and the logs files

Linked web sites

e-file fundsquare.net

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