Difference between revisions of "How to contact us"
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== Technical Contacts == | == Technical Contacts == | ||
The ''' | The '''Helpdesk''' team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / Finesti / e-file services. | ||
<br> | <br> | ||
Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | ||
<br><br> | <br><br> | ||
:::::<u>Help Desk e-file / Bourse / Finesti</u><br> | :::::<u>Help Desk e-file / Bourse / Finesti / Fundsquare</u><br> | ||
:::::Tel : (+352) | :::::Tel : (+352) 28 370 '''211'''<br> | ||
:::::e-mail : ''' | :::::e-mail : '''helpdesk@fundsquare.net''' | ||
== Functional contacts == | == Functional contacts == | ||
The ''' | The '''Client Service''' team is at your disposal for any business request. | ||
<br><br> | <br><br> | ||
:::::<u> | :::::<u>CSM e-file / Bourse / Finesti / Fundsquare</u><br> | ||
:::::Tel : (+352) | :::::Tel : (+352) 28 370 '''330'''<br> | ||
:::::Fax : (+352) 26 26 51 69<br> | :::::Fax : (+352) 26 26 51 69<br> | ||
:::::e-mail : ''' | :::::e-mail : '''clientservice@fundsquare.net''' | ||
== Linked web sites == | == Linked web sites == | ||
Revision as of 12:56, 18 July 2013
Technical Contacts
The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / Finesti / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Help Desk e-file / Bourse / Finesti / Fundsquare
- Tel : (+352) 28 370 211
- e-mail : helpdesk@fundsquare.net
- Help Desk e-file / Bourse / Finesti / Fundsquare
Functional contacts
The Client Service team is at your disposal for any business request.
- CSM e-file / Bourse / Finesti / Fundsquare
- Tel : (+352) 28 370 330
- Fax : (+352) 26 26 51 69
- e-mail : clientservice@fundsquare.net
- CSM e-file / Bourse / Finesti / Fundsquare
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
- In case of a java problem, we ask you as far as you can to complete your request with the java console logs.