Difference between revisions of "How to contact us"
Jump to navigation
Jump to search
| Line 13: | Line 13: | ||
'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | '''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | ||
= How to describe a problem = | |||
<b>The e-mail is a good way to get rapid assistance </b> to a specific problem. <br> | |||
Therefore we invite you to : | |||
* '''Explain''' the situation as '''precisely''' as possible : what do you want to do ? which module are you using ? what are you doing when the problem occurs ? | |||
* '''Join''' to your request some '''screen shots''' showing the error messages encountered | |||
* Ensure you '''send as much information as possible''' | |||
* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab|complete your request with the java console logs]]</b> | |||
[[Category: FAQ e-file]] | |||
= Linked web sites = | = Linked web sites = | ||
Revision as of 09:57, 3 September 2018
Technical support
The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
Client Support & Operations Desk
Phone +352 28 370 211
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs