Difference between revisions of "How to contact us"
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= Technical support = | |||
The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | ||
Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | ||
:::::'''<u>Client Support & Operations Desk</u>''' | :::::'''<u>Client Support & Operations Desk</u>''' | ||
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:::::'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | :::::'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | ||
= Linked web sites = | |||
:::::*[http://www.e-file.lu e-file] | :::::*[http://www.e-file.lu e-file] | ||
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= How to describe a problem = | |||
<b>The e-mail is a good way to get rapid assistance </b> to a specific problem. <br> | <b>The e-mail is a good way to get rapid assistance </b> to a specific problem. <br> | ||
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::* Ensure you '''send as much information as possible''' | ::* Ensure you '''send as much information as possible''' | ||
::* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab|complete your request with the java console logs]]</b> | ::* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab|complete your request with the java console logs]]</b> | ||
[[Category: FAQ e-file]] | [[Category: FAQ e-file]] | ||
Revision as of 05:54, 2 May 2018
Technical support
The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Client Support & Operations Desk
- Phone +352 28 370 211
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs