Difference between revisions of "How to contact us"
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:::::*[http://www.e-file.lu e-file v1] | :::::*[http://https://www.e-file.lu/ECH e-file v1] | ||
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:::::*[http://www.fundsquare.net www.fundsquare.net] | :::::*[http://www.fundsquare.net www.fundsquare.net] | ||
Revision as of 09:03, 2 April 2018
Technical support
The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Helpdesk
- Phone +352 28 370 211
Business support
The Client Service Management Team team is at your disposal for any business request.
- Client Service Management Team
- Phone +352 28 370 330
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs