Difference between revisions of "How to contact us"
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Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | ||
<br><br> | <br><br> | ||
:::::<u>Help Desk e-file / Finesti</u><br> | :::::<u>Help Desk e-file / Bourse / Finesti</u><br> | ||
:::::Tel : (+352) 47 79 36 '''211'''<br> | :::::Tel : (+352) 47 79 36 '''211'''<br> | ||
:::::e-mail : '''sdi@bourse.lu''' | :::::e-mail : '''sdi@bourse.lu''' | ||
== Functional contacts == | == Functional contacts == | ||
| Line 16: | Line 15: | ||
The '''CRM''' team (''Customer relationship management'') is at your disposal for any business request. | The '''CRM''' team (''Customer relationship management'') is at your disposal for any business request. | ||
<br><br> | <br><br> | ||
:::::<u>CRM e-file / Finesti</u><br> | :::::<u>CRM e-file / Bourse / Finesti</u><br> | ||
:::::Tel : (+352) 47 79 36 '''330'''<br> | :::::Tel : (+352) 47 79 36 '''330'''<br> | ||
:::::Fax : (+352) 26 26 51 69<br> | :::::Fax : (+352) 26 26 51 69<br> | ||
:::::e-mail : '''info@finesti.com''' | :::::e-mail : '''info@finesti.com''' | ||
== Linked web sites == | == Linked web sites == | ||
:::::*[http://www.e-file.lu www.e-file.lu] | :::::*[http://www.e-file.lu www.e-file.lu] | ||
:::::*[http://www.bourse.lu www.bourse.lu] | |||
:::::*[http://www.finesti.com www.finesti.com] | :::::*[http://www.finesti.com www.finesti.com] | ||
<span id="recommandations"> </span> | <span id="recommandations"> </span> | ||
== How to describe a problem == | == How to describe a problem == | ||
Revision as of 09:59, 2 February 2010
Technical Contacts
The SDI team (Service Deployment and Installation) stays at your disposal to assist you or answer any technical questions concerning the use of the different Finesti/e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Help Desk e-file / Bourse / Finesti
- Tel : (+352) 47 79 36 211
- e-mail : sdi@bourse.lu
- Help Desk e-file / Bourse / Finesti
Functional contacts
The CRM team (Customer relationship management) is at your disposal for any business request.
- CRM e-file / Bourse / Finesti
- Tel : (+352) 47 79 36 330
- Fax : (+352) 26 26 51 69
- e-mail : info@finesti.com
- CRM e-file / Bourse / Finesti
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
- In case of a java problem, we ask you as far as you can to complete your request with the java console logs.