Difference between revisions of "How to contact us"
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<div style="text-align: right; direction: ltr; margin-left: 1em;">[[Comment nous contacter|French]] [[ | <div style="text-align: right; direction: ltr; margin-left: 1em;">[[Comment nous contacter|French]] [[File:french.jpg|Accéder à la partie française|link=Comment nous contacter]]</div> | ||
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Revision as of 10:16, 21 January 2010
Technical Contacts
The SDI team (Service Deployment and Installation) stays at your disposal to assist you or answer any technical questions concerning the use of the different Finesti/e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Help Desk e-file / Finesti
- Tel : (+352) 47 79 36 211
- e-mail : sdi@bourse.lu
- Help Desk e-file / Finesti
Functional contacts
The CRM team (Customer relationship management) is at your disposal for any business request.
- CRM e-file / Finesti
- Tel : (+352) 47 79 36 330
- Fax : (+352) 26 26 51 69
- e-mail : info@finesti.com
- CRM e-file / Finesti
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
- In case of a java problem, we ask you as far as you can to complete your request with the java console logs.