View source for How to contact us

= Technical support =

The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. 

Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay.



'''<u>Client Support & Operations Desk</u>'''

Phone +352 28 370 '''211'''

'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]'''

= How to describe a problem =

<b>The e-mail is a good way to get rapid assistance </b> to a specific problem. <br> 
Therefore we invite you to : 

* '''Explain''' the situation as '''precisely''' as possible : what do you want to do ? which module are you using ? what are you doing when the problem occurs ? 
* '''Join''' to your request some '''screen shots''' showing the error messages encountered
* Ensure you '''send as much information as possible''' 
* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab|complete your request with the java console logs]]</b>

[[Category: FAQ e-file]]

= Linked web sites =

*[https://www.e-file.lu e-file]

*[https://www.e-file.lu/ECH e-file version 1 (previous site)]

*[https://www.fundsquare.net www.fundsquare.net]

*[https://www.bourse.lu www.bourse.lu]