Sending Service java-less version

2026-04-09T09:46:27Z

2026-03-31T14:08:35Z

Cso:

<small>''Page's last update : {{REVISIONDAY2}} {{CURRENTMONTHABBREV}} {{REVISIONYEAR}}''</small>

Please find below some useful vocabulary you can find on eFile and on our Wiki:
<br>

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== A ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=ACD></span>
<div style="font-weight:bold;line-height:2.5;">ACD</div>
<div class="mw-collapsible-content">

:The '''Administration des Contributions Directes''' The Luxembourg Tax authority.<br>
:This is the recipient of [[#CRS|CRS]] and [[#FATCA|FATCA]] reporting
</div>
</div>

== B ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=BCL></span>
<div style="font-weight:bold;line-height:2.5;">FATCA</div>
<div class="mw-collapsible-content">
:The Central Bank of Luxembourg (BCL) is Luxembourg’s monetary authority and a member of the Eurosystem and the European System of Central Banks.
</div>
</div>

== C ==

<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=CSSF></span>
<div style="font-weight:bold;line-height:2.5;">CSSF</div>
<div class="mw-collapsible-content">

:The Commission de Surveillance du Secteur Financier is a public institution which supervises the professionals and products of the Luxembourg financial sector.

</div>
</div>

<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=CRS></span>
<div style="font-weight:bold;line-height:2.5;">CRS</div>
<div class="mw-collapsible-content">

:The Common Reporting Standard (CRS) is a global regulation developed by the OECD for the automatic exchange of financial account information between countries to combat tax evasion. It requires financial institutions to identify foreign tax residents and report their financial account details to local tax authorities, who then share this data internationally.
</div>
</div>

== F ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=FATCA></span>
<div style="font-weight:bold;line-height:2.5;">FATCA</div>
<div class="mw-collapsible-content">
:FATCA (Foreign Account Tax Compliance Act) is a US law requiring foreign financial institutions, including those in Luxembourg, to report information about financial accounts held by U.S. persons to local tax authorities (ACD - Administration des contributions directes). The ACD then automatically exchanges this data with the US IRS to prevent tax evasion.
</div>
</div>

Glossary

2026-03-31T14:06:33Z

Cso: /* A */

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== A ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=ACD></span>
<div style="font-weight:bold;line-height:2.5;">ACD</div>
<div class="mw-collapsible-content">

:The '''Administration des Contributions Directes''' The Luxembourg Tax authority.<br>
:This is the recipient of [[#CRS|CRS]] and [[#FATCA|FATCA]] reporting
</div>
</div>

== B ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=BCL></span>
<div style="font-weight:bold;line-height:2.5;">FATCA</div>
<div class="mw-collapsible-content">
:The Central Bank of Luxembourg (BCL) is Luxembourg’s monetary authority and a member of the Eurosystem and the European System of Central Banks.
</div>
</div>

== C ==

<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=CSSF></span>
<div style="font-weight:bold;line-height:2.5;">CSSF</div>
<div class="mw-collapsible-content">

:The Commission de Surveillance du Secteur Financier is a public institution which supervises the professionals and products of the Luxembourg financial sector.

</div>
</div>

<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=CRS></span>
<div style="font-weight:bold;line-height:2.5;">CRS</div>
<div class="mw-collapsible-content">

:The Common Reporting Standard (CRS) is a global regulation developed by the OECD for the automatic exchange of financial account information between countries to combat tax evasion. It requires financial institutions to identify foreign tax residents and report their financial account details to local tax authorities, who then share this data internationally.
</div>
</div>

== F ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=FATCA></span>
<div style="font-weight:bold;line-height:2.5;">FATCA</div>
<div class="mw-collapsible-content">
:FATCA (Foreign Account Tax Compliance Act) is a US law requiring foreign financial institutions, including those in Luxembourg, to report information about financial accounts held by U.S. persons to local tax authorities (ACD - Administration des contributions directes). The ACD then automatically exchanges this data with the US IRS to prevent tax evasion.
</div>
</div>

Glossary

2026-03-31T14:06:17Z

Cso: Created page with "<small>''Page's last update : {{REVISIONDAY2}} {{CURRENTMONTHABBREV}} {{REVISIONYEAR}}''</small> <span id="BackToTop"></span> <div class="noprint" style="background-color:#FAFAFA; position:fixed; bottom:10%; right:0.25%; padding:0; margin:0;"> <span style="color:blue; border:0.3em outset #abd99f; padding:0.2em; font-weight:bolder; -moz-border-radius:8px; "> Back to the Top </div> <div style="text-align: right; direction: ltr; margin-left: 1em;">Welcome..."

<small>''Page's last update : {{REVISIONDAY2}} {{CURRENTMONTHABBREV}} {{REVISIONYEAR}}''</small>

<span id="BackToTop"></span>
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[[#BackToTop|Back to the Top]]
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<div style="text-align: right; direction: ltr; margin-left: 1em;">[[Welcome_to_e-file_and_Fundsquare_FAQ|Home page ]][[File:Home.png|Return homepage|link=Welcome_to_e-file_and_Fundsquare_FAQ]]</div>

== A ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=ACD></span>
<div style="font-weight:bold;line-height:2.5;">ACD</div>
<div class="mw-collapsible-content">

:The '''Administration des Contributions Directes''' The Luxembourg Tax authority.<br>
:This is the recipient of [[#HRS|CRS]] and [[#FATCA|FATCA]] reporting
</div>
</div>

== B ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=BCL></span>
<div style="font-weight:bold;line-height:2.5;">FATCA</div>
<div class="mw-collapsible-content">
:The Central Bank of Luxembourg (BCL) is Luxembourg’s monetary authority and a member of the Eurosystem and the European System of Central Banks.
</div>
</div>

== C ==

<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=CSSF></span>
<div style="font-weight:bold;line-height:2.5;">CSSF</div>
<div class="mw-collapsible-content">

:The Commission de Surveillance du Secteur Financier is a public institution which supervises the professionals and products of the Luxembourg financial sector.

</div>
</div>

<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=CRS></span>
<div style="font-weight:bold;line-height:2.5;">CRS</div>
<div class="mw-collapsible-content">

:The Common Reporting Standard (CRS) is a global regulation developed by the OECD for the automatic exchange of financial account information between countries to combat tax evasion. It requires financial institutions to identify foreign tax residents and report their financial account details to local tax authorities, who then share this data internationally.
</div>
</div>

== F ==
<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:60%; overflow:visible; >
<span id=FATCA></span>
<div style="font-weight:bold;line-height:2.5;">FATCA</div>
<div class="mw-collapsible-content">
:FATCA (Foreign Account Tax Compliance Act) is a US law requiring foreign financial institutions, including those in Luxembourg, to report information about financial accounts held by U.S. persons to local tax authorities (ACD - Administration des contributions directes). The ACD then automatically exchanges this data with the US IRS to prevent tax evasion.
</div>
</div>

Error messages list

2026-03-16T15:13:35Z

Cso: /* The security token could not be authenticated or authorized */

<small>''Page's last update : 24 May 2024''</small>

__TOC__

<div style="text-align: right; direction: ltr; margin-left: 1em;">[[Welcome_to_e-file_and_Fundsquare_FAQ|Home page ]][[File:Home.png|Return homepage|link=Welcome_to_e-file_and_Fundsquare_FAQ]]</div>
<div style="text-align: right; direction: ltr; margin-left: 1em;">[[Liste des messages d'erreur|Français]] [[File:french.jpg|Switch to French|link=Liste des messages d'erreur]]</div>

== Introduction ==

This section of our FAQ references the '''main error messages''' you may encounter using e-file.

Once you have found the error message in the list below, simply '''click corresponding picture''' to access the resolution procedure.

If you need further assistance, please [[How to contact us#contact | contact our technical team]].

== e-file - Messages by alphabetic order ==

=== Error when connecting to the webservice : WebServices's call's error ' '''verifierNoms''' ' ===
[[File:ErrMsg_verifierNoms_2.png | border | 800 px ]]<br/>
[[File:ErrMsg_verifierNoms_3.png | border | 900 px ]]<br/>
This error occurs in the sending service.<br />
It is often due to a server's problem by our side, please [[How_to_contact_us | contact us]].<br />
<br />
----

=== Error with the codification of the declarant, possible values : ... ===
[[File:ErrMsg_DeclarantCodif.png | border | 500 px ]]<br/>
It often occurs when sending SGOREP or PSFREP reports.<br />
You are using an unknown code in our database within the file name.<br />
->''Please ask us for a change in your setup using the '''contact form'''.'' <br/>
More guidance on the [[Onboarding]] page<br />
<br />
----

=== Impossible de récupérer la clé privée ===
[[File:ErrMsg_ClePriveeImposs.png| 600 px | border |Image : Impossible de récupérer la clé privée ]]<br />

This message occurs in the sending service. <br />
Either the system can find the certificate matching the company's CSSF code, for example the sender code is wrong in the file name.<br />
->''Check the file name'' <br />
Or you are using a wrong version of the keystore, usually the version 'on-hold' instead of the 'completed' one.<br />
->''Check the keystore you are using''<br />
<br />
----

=== is an unknown declarant's code for this entity ===
[[File:ErrMsg_isAnUnknownDeclCode.png| 600 px | border |Image :unknown declarant's code ]]<br />

This message occurs in the sending service. <br />
You are using an unknown code in our database within the file name.<br />
-> ''Please ask us for a change in your setup using the '''contact form'''.''<br />
More guidance on the [[Onboarding]] page<br />
<br />
----

=== JCE cannot authenticate the provider BC ===
[[File:ErrMsg_java351.png| 600 px | border |Image :err JCE authenticate]]<br />

This message occurs in the sending service. <br />
You are using java at 1.8.0.351 or more, some feedbacks are never recovered.<br />
You must patch java as follows :<br />

In the '''jre1.8.0_3xx\lib\security\java.security''' file you need to remove a parameter :<br />
Around the line 690:<br />
jdk.jar.disabledAlgorithms=MD2, MD5, RSA keySize < 1024, \ <br />
DSA keySize < 1024, include jdk.disabled.namedCurves, \ <br />
SHA1 denyAfter 2019-01-01<br />
<br />
To keep only:<br />
jdk.jar.disabledAlgorithms=MD2, MD5, RSA keySize < 1024, \<br />
DSA keySize < 1024, include jdk.disabled.namedCurves<br />

Be careful, you may have two java instances : C:\Program Files\java and C:\Program Files (x86)\java, change the one used within the sending service, or both.

Once done, restart the sending service.

----

=== No keystore configured ===
[[File:ErrMsg_NoKeystoreConfigured.png| 250 px | border |Image : No keystore configured | link=Transmission_Module#Keystore_Selection]]<br />

This message occurs in the transmission module. <br />
You must set up your keystore, see : [[Transmission_Module#Keystore_Selection]] <br />
<br />
----

=== Reporter is blocked ===
[[Transmission_Module#Reporter_is_blocked|Click the picture below in order to access the resolution procedure.]]
[[File:reporterisblocked.jpg|image : Reporter is blocked message|link=Transmission_Module#Reporter_is_blocked]]<br />
This message occurs in the sending service. <br />
Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />
Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF]] <br />
<br />
----

=== The file name does not match one of these regular expressions ===
[[File:ErrMsg_FileNameRegExpr.png| 700 px | border ]]<br />
The file name is wrong. <br />
Check it and try again.<br />
<br />
----
===The security token could not be authenticated or authorized===

[[File:ErrMsgSecurityToken.png | border | 800 px ]]<br/>

This error occurs in the sending service.
It is often due to a Sending Service user account issue.<br>
The account is locked or the password used during the installation is not the correct one.<br>
We advise you to verify, in the administration module is locked (and eventually unlock it) <br>
You can also '''reinitialise the password''' via the option ''Forgotten password'' from the [https://www.e-file.lu eFile] login page<br>
<br>
----

===Unable to run the application===
This message could occurs when launching the SD install assistant.

If so [[Transmission_Module#Delete_Java_cache|delete the java cache.]]

----

=== Unable to send documents because the declarer is blocked ===
[[File:ErrMsg_UnabletoSendDeclarerBlocked.png| 400 px | border | link=https://www.e-file.lu/wiki/E-file_Administration#Registration_of_your_LUXTRUST_certificate_with_the_CSSF ]]<br />
<br />
Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />
Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF]] <br />
<br />
----

=== Unable to send documents because the sender is blocked ===
[[File:Senderisblocked.jpg| 400 px | border | link=https://www.e-file.lu/wiki/E-file_Administration#Registration_of_your_LUXTRUST_certificate_with_the_CSSF ]]<br />
<br />
Your company's certificate has been updated recently and your CSSF code not registered again to the CSSF.<br />
Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF]] <br />
<br />
----

== e-file - Other problems without messages ==

=== Still asking for authentication ===
''When entering your credentials, you always come back to the identification form.''<br />
[[File:ErrMsg_StillAuthentification.png | 200 px ]]<br />
-> You may use a wrong URL, check if you are using www.e-file.lu. Don't forget the 'www'.<br />
<br />

=== Still blank page ===
''When trying to enter a module, you are getting a blank page instead.''<br />
[[File:ErrMsg_StillBlankPage.png | 400 px ]]<br />
-> Check if the browser has finished loading the page, then try to hit CTRL+F5 keys to empty its cache.
<br />

== e-file - Messages in the detailed view on KIDs report ==

The dashboard '''3_24 – Follow up: Detailed view on KID''' is the central hub for various information flows, it shows:

*share class information and status at Fundsquare level
*share class information and status (for LU funds) at the CSSF level
*KID reference date, document link and status by filing country and language (Published – Y/N)
*Registration matrix and distribution matrix status by filing country
*Filing status (pending (P) – orange, selected (S) – blue, transmitted (date of package) – green) by filing country and language

In order to anticipate and ease the annual KID update for your Funds, please generate the '''3_24 – Follow up: Detailed view on KID''' as follows:

'''1. Click the Dashboard icon''':<br />[[File:D-board.png|250 px]]

'''2. Select and generate the Dashboard''':<br />[[File:DetailedViewKIID_1.png|border|800 px]]

'''3. Analyze the reports as follows''':<br />[[File:DetailedViewKIID_2.png|900 px]]

'''4. Look up the suggested actions of Fundsquare to solve the warnings and errors you may find as message in the report:'''

<div style="text-align: left;">

{| border="1" cellspacing="2" cellpadding="10"
|-
|'''Error/Warning ID''' || '''Short Description''' || '''Fundsquare's Resolution Proposal'''
|-
|<div style="background:#21B8B5; color:white">O</div>||OK||No action required.
|-
|<div style="background:white; color:black">"blank"</div>||No Status AND KID||Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KID where necessary.
|-
|<div style="background:red; color:white">E</div>||Action required, inconsistent data||The system detected an inconsistency between the data of the CSSF and Fundsquare on an active line. <br />This requires an immediate action on the client end to align the information between the CSSF and Fundsquare. <br />A new FFS is required. The FFS can be run out of the dashboard section of e-file.lu V2.
|-
|<div style="background:red; color:white">E2</div>||Inactive AND Status = R, D AND KID||Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KID where necessary.
|-
|<div style="background:red; color:white">E3</div>||DtRef CSSF < KID Date||Please amend the reference date of the KID with the appropriate date as known by the CSSF or re-index the KID Date in the Document Management Module of e-file V2.
|-
|<div style="background:red; color:white">E4</div>||Status = A, N, R, D AND No KID||No KID available in the Fundsquare Database. <br />Please provide the required KID since the fund registration status expects a KID in our database or amend the registration and distribution status accordingly.
|-
|<div style="background:red; color:white">E5</div>||Status = E, A, N AND KID||Share class not yet registered according to our records. <br />Please amend the registration and distribution Matrix with the appropriate status or relaunch the registration.
|-
|<div style="background:red; color:white">E6</div>||Status = D AND Transmitted BUT Not public||Please, launch the Document Management tool of e-file V2 and publish the documents manually or request an automatism your Client Service Manager can potentially activate
|-
|<div style="background:red; color:white">E8</div>||For Lux : Active AND KID available BUT no status in RegMat||Please amend the registration and distribution matrix in E-file v2 with the updated status of share class.
|-
|<div style="background:red; color:white">E9</div>||Closed in the CSSF system BUT Status RegMat <> RX, DX||Please amend the correct Status in registration and distribution matrix and/or align the status to de-registered (RX)/no longer distributed (DX)
|-
|<div style="background:red; color:white">E10</div>||Unknown in the CSSF system BUT has a status in RegMat||Please contact the CSSF in order to list the instrument in their database and/or update the registration and distribution matrix.
|-
|<div style="background:red; color:white">E11</div>||KID pending BUT Closed in the CSSF system||Please contact the CSSF and ask for update concerning the share class or ask to close the share class to Fundsquare and archive the KID.
|-
|<div style="background:#FF8040; color:white">W</div>||Inactive and missing Information in Fundsquare||The line appears inactive at the CSSF and Fundsquare possesses no single information on this line. <br />A warning may not trigger any action on your end, but at least the system announces a discrepancy in the system.
|-
|<div style="background:#FF8040; color:white">W1</div>||Inactive BUT KID||Please ask for activation of the concerned share class at Fundsquare / CSSF Level
|-
|<div style="background:#FF8040; color:white">W7</div>||Status = R AND Transmitted BUT Not public||Please publish the KID for the given instrument, since the fund is according to its status registered and the KID has been transmitted to the CSSF, <br /> thus should be publically available to investors.
|-
|<div style="background:#FF8040; color:white">W12</div>||Inactive BUT KID||Please ask for activation of the concerned share class at Fundsquare / CSSF Level
|}
</div>

== e-file - Document upload by FTP ==

Fundsquare S.A. is accepting documents such as KIDs, Prospectus... by various transmission modes. You can either manually upload them, or provide them by FTP. <br />
In case of an FTP transmission, the system will generate after successful acceptance of your ZIP a acknowledge receipt file for the transmission.<br />
The system considers the document with the most recent reference date (in the name) as current version.

The file either confirms successful integration of your documents or highlight "indexation errors". <br />
Depending on the different indexation error we identify, we propose different ways for their resolution. <br />
The below table will list the error message, the detailed description of the error and how the error can be resolved.

<div style="text-align: left">

{| border="1" cellspacing="2" cellpadding="10" cellpadding="10"
|-

| '''Error Message''' || '''Error Message Description''' || '''Resolution Proposal'''

|-

| ''unrecognized instrument'' || You are trying to upload a file with reference to an instrument that the system cannot identify in Fundsquare's Database. || Please complete the FDF and send back to us([https://www.e-file.lu/wiki/index.php/E-file_Static_Data_Management#How_to_complete_the_FDF)]. As soon as the instrument has been created the ISIN number will be available, <br />or index the document manually by visiting the indexation error screen of e-file.

|-

| ''document type non recognized'' || You are trying to upload a file with reference to a document type that is unknown to Fundsquare. || Please review the document type name and have it corrected. <br />In most cases this is due to a typo in the file name and as you are not respecting the agreed naming convention.

|-

| ''country code non recognized'' || You are trying to upload a file with reference to a country code that is unknown to Fundsquare. || The naming convention expects that the ISO 3166-1 alpha-2 convention is applied. Further details can be found here: [https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2]

|-

| ''language code non recognized'' || You are trying to upload a file with reference to a language code that is unknown to Fundsquare. || The naming convention expects that the ISO 639-1 convention is applied. Further details can be found here: [https://en.wikipedia.org/wiki/List_of_ISO_639-1_codes]

|-

| ''Duplicate document index'' || The name of the document has already been used (for another document existing in our database), but the content is different || This is normally the case for updated/corrected documents

|-

| ''Duplicate '' || Both the name and the content are identical (for another document existing in our database) || The document is automatically archived

|-
|}
</div>

[[Category: FAQ e-file]]